About My Order

How can I cancel or make changes to my order?

Orders must be cancelled or modified within 30 minutes of placing your order.

Please call customer service Monday - Friday, during the business hours of 7:30 a.m. - 5 p.m. to cancel or make changes to your order. Customer service can be reached at 866-355-2498.
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Can I have separate billing and shipping addresses?

Yes, you can. During checkout, when you enter your shipping information you will have the option to check a box that says "This is also my billing address" or click the “Continue to Billing” button where you can enter a different address.
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Can I view orders I've placed in the past?

Customers who completed their order online as a guest do not have access to order history.

Customers who created an account online can access their order history in My Account. Customers with accounts can click ‘My Account’ at the top of any page and log into your account using your e-mail and password. Under “My Account” Click “Orders” and you will be able to view your past orders.
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How can I find out the status of my order?

You will receive a shipping confirmation email once you order ships. The shipping confirmation will include your tracking number so that you can track the status of your order.
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How do I place an order?

It's easy, just follow these steps.

1. Visit greatsleep.com on your desktop, tablet or mobile device.
2. To add items to your cart while on search pages, click the “Quick View” button and then the “Add to cart” button displayed.
3. To add items to your cart while on product pages, click the “Add to cart” button located to the right of the product.
4. When you have added all the items you wish to purchase to your cart, click the “Checkout” button from the shopping cart icon at the top right corner of the website.
5. Be sure to enter any promo code you may have.
6. Sign into your existing account; create a new account or checkout as a Guest.
7. Enter your shipping and payment information as directed.
8. Confirm your order by clicking the “Place Order” button on the confirmation page.
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Is an account required to place an order?

No, you have the option of placing your order as a guest. However, users who create a personal account with us will have access to the following features:

Complete order history
My Wishlist access
An address book to store shipping and billing addresses
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What is guest checkout?

A guest checkout option is available for customers who wish to make a single purchase without creating an account.
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How do I find items on your site?

Search, Sort & Filter
Use the search bar located at the top of every page to find any specific product. Based on your search criteria, our search engine will scan all the products within our database and return the most relevant products.

Sort
Use our ‘Sort By’ controls located at the top right of the product results to better narrow your results by specific features and attributes to find exactly what you’re looking for.

Filters
Filter your search results using available categories and other attributes related to your search term. These filters will appear on the left side of the search results page.

Still need help? Contact Customer Service using our Contact us form or call 866-355-2498 for assistance.
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Billing & Payments

What forms of payment do you accept?

We accept Visa, MasterCard, Discover, American Express and Paypal.

Visa

MasterCard

Discover Network

American Express

PayPal Checkout

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What is a pre-authorization and when is it released?

A Pre-authorization will appear on your credit card after your order has been submitted, as a temporary hold to cover any expected charges. The pre-authorization is NOT a charge and will be removed from your account once the actual charges are collected. Furthermore, it can take 1-7 calendar days for the pending authorization to be removed.
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When will I be charged for my order?

We do not charge your credit card for any items until your order has shipped. If an item within your order is out of stock you will be credited for that item.

You may see a pending authorization, which is a temporary hold your bank placed on your account to cover any expected charges.

Once your order physically leaves our warehouse, the pending authorization will vanish. You’ll then see only the amount charged for your order. It can take 1-7 calendar days for the pending authorization to be removed.
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Why was my credit card declined?

Please double-check that all the information you entered is correct. A decline can be caused by entering the wrong expiration dates, billing address or CVV (Card Verification Value) number. If everything is correct, we recommend calling your bank or credit card company for an explanation as to why it was declined. Your bank, or credit card Company, has access to your transaction records and can provide the reason for the decline; we do not have this detailed information.
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Can I buy Great Sleep gift certificates?

We do not offer gift certificates at this time.
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Do you charge sales tax on any item?

Yes, sales Tax is charged on all purchases made on greatsleep.com. Sales tax is calculated at time of purchase.
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Managing Your Account

Do you store my credit card information?

No, we do not. Your credit card information is encrypted for security and we do not store your credit card information.
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How do I create an account?

You can create an account by filing out the required information here, or during checkout.
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How do I delete my account?

Contact Customer Service using our Contact Us Form or call 866-355-2498 for assistance.
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How do I reset my password?

Click here to retrieve your password.

If you forgot your password, Click “My Account” and then "Log In" on the drop down menu. Click “Forgot Your Password?” at the bottom of the Registered Customers column and enter your email address to retrieve your password.
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How do I unsubscribe from your mailing lists?

You can easily manage your communication preferences by visiting My Account and editing your email preferences within your profile.

Please note: If you choose to unsubscribe from newsletters and promotional emails, you will continue to receive email notifications about your orders.
1. Click “My Account” in the upper right corner and sign in
2. In My Account, edit “Profile”
3. Unclick "Subscribe to email promotions" this will unsubscribe you from all future newsletters or promotional emails.
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How do I manage my Address Book?

You can easily add, remove or edit your saved addresses. Here’s how:
1. Click on "Login" in the upper right-hand corner of the website.
2. Log in to your account by typing your e-mail address and password.
3. Once logged in, under “My Account” click on “Addresses Book”.
4. Here you can edit and add addresses to your Address Book.
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My email address has changed. How can I update it?

You can update your e-mail address by logging in to your account online.
1. Click on "Account" in the upper right-hand corner and then "Login".
2. Log in to your account by typing your old e-mail address and password.
3. Once logged in, click on “Profile”.
4. Next to “Email” replace your current email address with your new email address.
5. Click “Apply".
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What is ‘Wishlist’?

With the 'Wishlist' feature, you can store your favorite items in a special list created just for you. Easy one-click ordering will allow you to select which items you want to put in your shopping cart. To take advantage of this feature, you must have your “cookies” enabled on your computer. Please note your list will only be available on the computer you created it on.

To add items to your list: When you are on a product detail page click the "Add to Wishlist" link on the top right of the page, below the product price.

To remove an item(s): While on your Wishlist page, simply click 'remove item' located to the right of each item you wish to remove.

To add an item to your shopping cart: Simply click the box to the left of each item and a √ mark will appear. Now click the 'Add Selected to Cart' button. You should now see the item(s) you checked in your shopping cart. From here, you may either continue shopping or begin the check-out process.
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Mobile

Can I shop on my mobile device?

Yes, you can! Simply visit us at greatsleep.com on your mobile device.
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Do you have an App?

we do not have an app at this time.
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Pricing & Promotions

What if I find my item for less?

We do not price match.
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Can I use more than one promotion code at a time?

No, more than one promotion code cannot be used at a time.
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Do you offer bulk discounts?

No, we do not offer discounts for purchasing in bulk quantities. Prices shown on the website are for individual items or kits.
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Do you offer promotions?

Yes, we do! Click here and sign up for our promotional email to ensure you never miss a sale.

Please note that each promotion has its own unique set of terms and conditions that may not apply to every product, or order.
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Why isn't my promo code working?

Each promo code has its own terms and conditions – please make sure that the promo code applies to the items or order total (before taxes and shipping) within your shopping cart. We recommend that you check the expiration date, spelling of the code, and items in your cart then try again. If the code still doesn't work, please contact Customer Service using our Contact Us form or call 866-355-2498 for assistance.
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Privacy & Security

How do you use customer information?

We use your information for order processing, customer service, and promotional offers. For full explanations on how we use your information to enhance your customer experience please read our privacy policy.
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Is my credit card information kept safe?

When your order is placed, your credit card information is encrypted for security and we do not store your credit card information.
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What is your privacy policy?

Your privacy is important to us! Read our entire privacy policy.
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Product Questions

What are the care instructions for my product?

Care information can be found on the product page. For additional information please visit our Product Care page.
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What if the product I want is Out of Stock?

We do not take back orders. Please check back to see when your item is back in stock.
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Can you tell me the availability of a specific item?

Products that are available for purchase will show “In stock” on the product page.
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Returns & Refunds

What is your return policy?

Consumers must notify Great Sleep Customer Service Team at 1-866-355-2498 within 60 days of receipt.


Product must be returned in the original packaging. Please call customer service at 1-866-355-2498 to request a FedEx return label within 60 days of receipt. We will deduct a discounted shipping charge of $12.99 for using this FedEx return service. Hawaii and Alaska are not eligible.

 

If your package is lost in return shipment and if it cannot be tracked, we cannot replace it or refund your purchase. 
 

When Your Return is Received
A refund to the credit card used for the original order, in the amount of the product will be issued within 14 business days upon receipt of your package(s). Shipping charges are not refunded, unless we determine the return is the result of our error.

 

If you are returning the product due to a problem with your order or if you require a replacement product, please call us at 1-866-355-2498 or email us at wecare@greatsleep.com.

Returning Clearance Items
Clearance items are offered at a significant discount and therefore cannot be returned, refunded or exchanged. The 60 Money Back Guarantee does not apply to any clearance items as all clearance items are final sale.


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An item in my order is damaged. What do I do?

If you are returning the product due to a problem with your order or if you require a replacement product, please call us at 1-866-355-2498 or email us at wecare@greatsleep.com

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An item is missing from my delivery. What do I do?

Contact Customer Service at 866-355-2498 or email us at wecare@greatsleep.com.
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What should I do if I received the wrong item?

Contact Customer Service at 866-355-2498 or email us at wecare@greatsleep.com.
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How long does it take for me to get a refund?

Once a refund is processed, it can take up to 14 business days to appear on your account.
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Shipping & Delivery

What are my shipping options?

Currently shipping is only available to the contiguous United States.

FREE ground shipping is available for all orders of $49 or more within the contiguous United States.

We offer two delivery options:

  • Fedex Ground Shipping    -   $4.99  (Free over $49*)(Order received within 7-10 business days)
  • Fedex 2-Day Shipping      -   $49.00 Flat Rate  (Order received in 2 business days)

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Do you ship internationally?

Not at this time
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How quickly will my product be shipped?

We ship Monday through Friday. Most orders placed by 1pm are typically shipped the same day. Holidays and inclement weather can cause shipping times to vary. Be on the lookout for a shipping confirmation email, which will provide a tracking number.
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How do I track my order?

Check your email for your shipping confirmation, which will provide you with a tracking number.

Please note: It can take up to 24 hours for tracking to be available.
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Why can’t I track my order?

If you have trouble tracking your order, please note the following:

1. It can take up to 24 hours before tracking information is available.
2. If you can't locate your order number, refer to your shipping confirmation email.
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What if any of my products arrive damaged?

Contact Customer Service at 866-355-2498 or email us at wecare@greatsleep.com.
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Technical

What are cookies? Do I need to enable them on my browser?

A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.

You need to enable cookies on your browser to enjoy all the shopping features on greatsleep.com. Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your account information. If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended.

For more information about how we use cookies, See Our Privacy Policy.
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Is the information I give you secure?

All orders are encrypted with Secure Sockets Layer (SSL) technology on both your end and ours. SSL encrypts all your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
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Which browsers work best?

If you are using an outdated version of your browser, you may experience technical difficulties while shopping and ordering online. Please make sure you have the most current version of our recommended browsers:

Chrome: http://www.google.com/chrome
Firefox: http://www.mozilla.com/firefox/
Safari: http://www.apple.com/safari/download/
Internet Explorer: http://www.microsoft.com/windows/internet-explorer/default.aspx
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