Great Sleep Return Policy

Consumers must notify the Great Sleep Customer Service Team at 1-866-355-2498 within 60 days of receipt.
Product must be returned in the original packaging. Please call customer service at 1-866-355-2498 to request a FedEx return label within 60 days of receipt. We will deduct a discounted shipping charge of $12.99 for using this FedEx return service. Hawaii and Alaska are not eligible.

If your package is lost in return shipment and if it cannot be tracked, we cannot replace it or refund your purchase. 

When Your Return is Received
A refund to the credit card used for the original order, in the amount of the product will be issued within 14 business days upon receipt of your package(s). Shipping charges are not refunded, unless we determine the return is the result of our error.

How to Return Defective or Order Issues Products
If you are returning the product due to a problem with your order or if you require a replacement product, please call us at 1-866-355-2498 or email us at wecare@greatsleep.com.

Returning Final Sale Clearance Items
Final Sale items are offered at a significant discount and therefore cannot be returned, refunded or exchanged. Final sale items are found in the clearance section and generally products that are discontinued. The 60 Money Back Guarantee does not apply to final sale clearance items.